by scottct1 » Fri Oct 20, 2006 1:57 pm
When the car was delivered to me, the Speedometer, Odometer, Dash Lights, Etc, did not work. So, I picked it up on a Saturday, and brought it back to the dealer on Monday, picked it up again the following Saturday.
When I picked it up again, the dash lights, speedometer etc were working, however, the car had a loud clunking when I turned left. So, back to the dealer on Monday... Guess when I picked it up? Yep. Saturday. I asked the dealer if they were giving me weekend visitation like I had with my kids... So, I get the car back and the noise is still in the suspension when turning left, there is a big paint chip in my hood, the satellite radio I paid $600 for has crappy reception (because they don't know how to install it apparantly), and they installed my sirius antenna in the wrong place. It was supposed to be window mounted, but they installed in on the trunk. There is a picture of it here somewhere. At this point, I am dealing strictly with the service manager as I want to make sure they understand what the issues are and that they are addressed. I was very unhappy to have to bring the car back with the same problem (the noise in the wheel) and have it not be addressed. I bring the car back to the dealer, and I tell them specifically as the antenna was double sided tape stuck to my trunk to be sure to remove any and all residue of the antenna on the trunk... Guess what they didn't do??? So I pick the car up, more white flecks on the hood, and tape all over the trunk. I am so aggrevated, I just take the car and the Service manager promises to fully detail my car for me at the next oil change. I am satisified with this and drive off the lot. This time I am able to keep my car 5 days without an issue... Then the Airbag light comes on. Back to the dealer. They had the car for 19 days... I have the car back for 3 days and a jerk backs into the car... That is my saga. I have escalated the mechanical issues with Toyota and have the area reps number. They have offered me a free extended warranty, I don't typically keep my cars more than a couple of years so that offers me ZERO value, and they also said they would compensate me monterarily for my issues. Yeah the check is in the mail... Guess I will see how this turns out.
Thanks for listening! It's good to vent sometimes!
All that being said, I love my Solara, but I just wish I could drive it!