by gnegroni » Tue May 29, 2007 4:13 pm
Update:
I took the car in to the dealer for 5k service @35k miles ($60 for a general inspection every 5k miles suck). Still complaining about the sunroof metal-glass tick issue and my noise on the sunglass/console, all they gave me was a nod. I let them know the sunglass holder was lose (I could stick a finger on the right side) and they said they were gonna look at it...when I came to pick up the car the next day, it was still loose and the service report said they changed the visor clips (broken???). THEY DON'T EVEN LISTEN TO WHAT WE ARE COMPLAINING!!!
Anyway, I took the car to another dealer to have a look at the sunroof tick issue, and called Toyota Headquarters in Puerto Rico to complain about it. Toyota took my call nicely and said they would schedule a visit between me and the dealer to work out the issue (that was last Tuesday).
Today, I receive a call from my dealer...I thought they were calling to let me know they received the sunglass console replacement (it was loose due to broken clips - they need to replace the whole assembly). Instead, I receive a call from one of the Service Reps, frantically asking what happened with my on my car. He received the call from Toyota and was astounded...this was the guy who received my car last Monday and screwed up the sunglass/visor clip note. Anyway, he was very worried that I was not satisfied with the service...he should be, he was the one that nodded and did nothing when I told him the sunroof problem was still there.
Anyway, I hopefully will have a post sometime this week or the next regarding my findings. Unfortunately, my warranty will expire soon. Hope I can land on the issue before fixing everything will become a drain on my pockets.
'05 Lunar Mist SE: 2AZ-FE, E351 and all their combined glory!
