Horrible Experience at Al Hendrickson
Every time I think about it, the steam comes out of my ears.
I was ready to buy my Solara SLE V6 today. The Dealer gave me an OTD price, on the phone, of $28,565. When I got there he added up 3 numbers, one of which was a $999.99 Dealer Fee. He kept telling me that he was backing the Dealer Fee out of the price, but that was B.S.
He calculated the tax on a sub-total that included the Dealer Fee. If I'm not getting charged the Dealer fee, why would I have to pay tax on it? He also never SUBTRACTED the 999.99 off of the price, even though he kept insisting that I wasn't being charged a Dealer Fee.
I nearly lost it when he told me that I don't know how to add. I couldn't believe he actually said that. After he said it a second time, along with, "you're just not getting it, you don't understand numbers", I broke the news to him that I add very well & also have a very good understanding of numbers. I told him that I was an Accountant for 13 years before I became a nurse. I have a Bachelors in Accounting from Hofstra University. I wanted to shove the paper down his throat. I told him that I'm not some completely clueless, air-headed bimbo that just walked in off the street.
I told him that if I was a man, he wouldn't dare say those things to me. I got up & said, I'm ready to buy a car right now & you want to sit here playing with numbers & you're insulting me. Every salesman in the place heard me. I made sure I said it loud enough. A manager came in & tried to B.S. me too. I told him, if he had been told that he couldn't add 3 numbers, he knows damn well that he would have walked out the door. He apologized, but that means nothing to me.
It's funny, when I went to this dealer originally a couple of weeks ago, he told me that the Dealer Fee was $500. Now, he was charging me a $1,000 & it was pre-printed on all their forms. Him & the Manager told me that they couldn't take it off the paper. That even thought it was on there, I wasn't being charged the $1K. LOL!!!!! If I wasn't so angry, it would almost be comical.
After the manager left, the salesman still insisted that he wasn't charging me the Dealer Fee. I told him that he can play with the numbers all he wants, but that he & I both know he's charging me the D. Fee. He just smirked & left it at that.
Oh, he left the top number blank because he said he needed to get the actual number from the Factory because it was a special order. I told him, I'm not signing anything that isn't filled out completely. OMG, what an asshole he was. I asked him where he got the number he was temporarily plugging in there, & he never answered me. Neither did his manager.
I'm going to Earl Stewart on Sunday. He sent me an OTD quote of $28,600. I'll purchase the car from them. Hopefully I won't have any surprises when I get there.
I HATE being a woman sometimes!!!!!
Wish me luck on Sunday! I think the next one will be decent.
Any guys want to meet me at Earl Stewart in Florida on Sunday??? Just to be a male figure at the bargaining table. I'll buy you lunch. LOL!!!!
I was ready to buy my Solara SLE V6 today. The Dealer gave me an OTD price, on the phone, of $28,565. When I got there he added up 3 numbers, one of which was a $999.99 Dealer Fee. He kept telling me that he was backing the Dealer Fee out of the price, but that was B.S.
He calculated the tax on a sub-total that included the Dealer Fee. If I'm not getting charged the Dealer fee, why would I have to pay tax on it? He also never SUBTRACTED the 999.99 off of the price, even though he kept insisting that I wasn't being charged a Dealer Fee.
I nearly lost it when he told me that I don't know how to add. I couldn't believe he actually said that. After he said it a second time, along with, "you're just not getting it, you don't understand numbers", I broke the news to him that I add very well & also have a very good understanding of numbers. I told him that I was an Accountant for 13 years before I became a nurse. I have a Bachelors in Accounting from Hofstra University. I wanted to shove the paper down his throat. I told him that I'm not some completely clueless, air-headed bimbo that just walked in off the street.
I told him that if I was a man, he wouldn't dare say those things to me. I got up & said, I'm ready to buy a car right now & you want to sit here playing with numbers & you're insulting me. Every salesman in the place heard me. I made sure I said it loud enough. A manager came in & tried to B.S. me too. I told him, if he had been told that he couldn't add 3 numbers, he knows damn well that he would have walked out the door. He apologized, but that means nothing to me.
It's funny, when I went to this dealer originally a couple of weeks ago, he told me that the Dealer Fee was $500. Now, he was charging me a $1,000 & it was pre-printed on all their forms. Him & the Manager told me that they couldn't take it off the paper. That even thought it was on there, I wasn't being charged the $1K. LOL!!!!! If I wasn't so angry, it would almost be comical.
After the manager left, the salesman still insisted that he wasn't charging me the Dealer Fee. I told him that he can play with the numbers all he wants, but that he & I both know he's charging me the D. Fee. He just smirked & left it at that.
Oh, he left the top number blank because he said he needed to get the actual number from the Factory because it was a special order. I told him, I'm not signing anything that isn't filled out completely. OMG, what an asshole he was. I asked him where he got the number he was temporarily plugging in there, & he never answered me. Neither did his manager.
I'm going to Earl Stewart on Sunday. He sent me an OTD quote of $28,600. I'll purchase the car from them. Hopefully I won't have any surprises when I get there.
I HATE being a woman sometimes!!!!!
Wish me luck on Sunday! I think the next one will be decent.
Any guys want to meet me at Earl Stewart in Florida on Sunday??? Just to be a male figure at the bargaining table. I'll buy you lunch. LOL!!!!
- ItalianRN
- Just Licensed SolaraGuy
- Posts: 24
- Joined: Tue Oct 03, 2006 4:38 pm
- Location: Florida (originally N.Y.)