Stupid Dealershit Service!!
by PXLpainter » Tue Aug 29, 2006 7:35 pm
So I come back from a short trip up north this weekend and find I've developed a rattle in the rear-end suspension along the way. I jack up the car and check all my RSB connections and everything else I can reach - which all check out fine... rattle still there every little bump of section of rough road... annoying as hell.
I make an apt. at the dealershit (Carson Toyota - where I've bought my cars, but their service sucks) - take it in and tell them what happening. About an hour later the service writer comes into the waiting room and tells me that they couldn't fix my car because I have after-market parts on it and I need to take it back to whoever installed those parts to have it looked at.
I told him there were only TRD part installed - by myself and they were checked-out all in perfect working condition just yesterday. He continued to say that the noise was coming from my after-market muffler - and that the rattle is there when you rev the engine so that has to be it - and since its an after-market muffler, its not covered under warranty.
You can just imagine the look on my face as the blood started to boil at this point...
I told him to get the service technician to show this phenomenon to me in front of him - which he got the guy and they walked me out to the car - in the exact spot it was moved to when I first brought it in. (I knew they hadn't test-driven the car at all at this point). The asss-clown then proceeds to start up the car and rev the engine a few times and says "hear that rumble?" - to which I said "Yeah - that's what a performance muffler sounds like! You've never heard one before?" Sheezes...
I asked if he even drove it around the parking lot and he said no - that he heard the muffler and stopped there. I made him take it out about 50 ft and over a couple speed bumps where everyone could hear the rattling suspension from where we were standing - to which he promptly took it in to the service bay.
I mean, WTF???!!!! I know this is the kind of crap we have to deal with - but how about using a LITTLE logic here and at least test drive the friggin car before dismissing a customer's complaint!! Holy SHITT!!
Anyway - after making my point and the service guys look like major idiots in front of everybody, they were able to tighten up the rear strut mounts (why they were loose in the first place is beyond me!) and sent me on my way...
I was just glad that I hadn't dropped off the car and instead waited for it so I could take care of it right then and there.
What fumbducks!!
I make an apt. at the dealershit (Carson Toyota - where I've bought my cars, but their service sucks) - take it in and tell them what happening. About an hour later the service writer comes into the waiting room and tells me that they couldn't fix my car because I have after-market parts on it and I need to take it back to whoever installed those parts to have it looked at.
I told him there were only TRD part installed - by myself and they were checked-out all in perfect working condition just yesterday. He continued to say that the noise was coming from my after-market muffler - and that the rattle is there when you rev the engine so that has to be it - and since its an after-market muffler, its not covered under warranty.
You can just imagine the look on my face as the blood started to boil at this point...
I told him to get the service technician to show this phenomenon to me in front of him - which he got the guy and they walked me out to the car - in the exact spot it was moved to when I first brought it in. (I knew they hadn't test-driven the car at all at this point). The asss-clown then proceeds to start up the car and rev the engine a few times and says "hear that rumble?" - to which I said "Yeah - that's what a performance muffler sounds like! You've never heard one before?" Sheezes...
I asked if he even drove it around the parking lot and he said no - that he heard the muffler and stopped there. I made him take it out about 50 ft and over a couple speed bumps where everyone could hear the rattling suspension from where we were standing - to which he promptly took it in to the service bay.
I mean, WTF???!!!! I know this is the kind of crap we have to deal with - but how about using a LITTLE logic here and at least test drive the friggin car before dismissing a customer's complaint!! Holy SHITT!!
Anyway - after making my point and the service guys look like major idiots in front of everybody, they were able to tighten up the rear strut mounts (why they were loose in the first place is beyond me!) and sent me on my way...
I was just glad that I hadn't dropped off the car and instead waited for it so I could take care of it right then and there.
What fumbducks!!
Old CarDomain pages here: http://www.cardomain.com/ride/2247283
So-long to my 2006 SLE Convertible...
So-long to my 2006 SLE Convertible...
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PXLpainter - Mod Alumni
- Posts: 6442
- Joined: Tue Jan 31, 2006 8:31 pm
- Location: Ojai, CA
