Why do dealers give a hard time with warrantee work?
I don't understand it. maybe Jackass Jeff can shed some light on this subject. The last 3 new cars i've owned have had quirky problems that couldn't be fixed the first time around. It was up to me to do the research and find TSBs on the forums. Then when i present them with my proof they still fight it. Whats up with that? If i was a service writer i would thank the customer for taking the time to help find the problem. Instead they would rather do anything but.
I just brought my wifes Durango in for the A/C not working and told the writer about the tsb for it and he denied there was one. He said thats the first thing they check and then BAM! i hit him with a copy of the tsb.
He couldn't believe it. He said "wow, how could i have missed this?
They didn't however forget to remind me that as per scheduled service i should have my injectors cleaned and flushed for a nominal fee of $239.00
Sheesh.
I just brought my wifes Durango in for the A/C not working and told the writer about the tsb for it and he denied there was one. He said thats the first thing they check and then BAM! i hit him with a copy of the tsb.
He couldn't believe it. He said "wow, how could i have missed this?
They didn't however forget to remind me that as per scheduled service i should have my injectors cleaned and flushed for a nominal fee of $239.00
Sheesh.
- cablemn
- SolaraGuy Driver
- Posts: 255
- Joined: Sun May 16, 2004 11:06 am