mmcdonald wrote:Okay, I can't really say this place has bad service, but after more than a dozen phone calls and half a dozen messages left with different service writers, I have not been able to speak to anyone. No call backs, no human contact, nothing.
I sent my car in for a rattle in my gear box. The interior was 100% clean, when i got it back the seats were all dirty-- noticibly from a distance (black gunk shows up easily on tan leather). The lady said, oh we cover the seats with plastic... Anyway i fought and fought with her, the front AND back seats were dirty. I told her to have my car detailed. She said she'd check and came back saying they were busy. So i asked for a raincheck, and of course, she wouldn't give me one.
Laurel Toyota [carmax] is a disgrace to toyota. Are we talking about the same Toyota dealer?